Questions, answered directly.

macroseam develops and optimises the processes of operating companies. We work at two scales, the macro flow of the whole business and the fine detail of single tasks, and on the seam where the two meet.

Mid-size and large companies that are already running, mainly in logistics and freight, manufacturing and e-commerce.

Three situations come up most often. The company has outgrown its processes. Its systems have drifted apart and people carry data between them by hand. Or it knows what should change, but its software cannot follow.

A macro process is the path work takes across the whole company, such as order-to-cash. A fine process is how one task is done by one role, such as entering an order. More definitions are in the glossary.

A seam is the point where a fine process joins a macro process, or where one team or system hands work to the next. Most lost time and lost information sits on seams.

A working company never stands still, so its processes cannot be fixed by stopping it. The aim is that everything keeps moving while nothing slides away from how it should work.

No. macroseam works with companies that are in operation, so processes are mapped, built and improved while they are in use.

No. Software runs a process; it does not design one. If the process is unclear, new software only makes the unclear process faster. The process is settled first, then the tools.

Yes. It is one of the three situations companies most often come with.

A consultancy typically starts from strategy and leaves a report. macroseam starts from how the work actually runs and leaves a process running in operation. The full comparison is on the method page.

With one process. You describe what has drifted, in writing or on a call, and the first step is mapping how that process really runs today.